Cancellation, rescheduling, and how sessions work.

Last updated: October 2026

Booking and payment

You book every session online and pay by card at the time of booking. Payments are processed securely by Stripe. I never see or store your card details. The free 15-minute Clarity Call does not require payment.

All prices are listed in US dollars on the Coaching & Pricing page, and the price you see when you book is the price you pay.

Cancelling or rescheduling a single session

• 24 hours or more before your session: you can cancel or reschedule at no charge. If you cancel, you receive a full refund, or you can move the session to another time.
• Less than 24 hours before: I will do my best to find another time with you. Your first late cancellation is a courtesy, with no charge. After that, a late cancellation may be charged at the full session rate.
• If you miss a session without notice: the session is charged, since that time was held for you.
• If I need to cancel: I will let you know as early as I can and offer another time, or a full refund if you prefer.

The Weekly Lifeline membership

• What it includes: one 45-minute call each week, one 15-minute lifeline call each month, and up to two quick messages a week between sessions.
• Billing: the membership is billed monthly on the date you start, month-to-month, with no contract.
• Cancelling: you can cancel any time. Your membership stays active through the end of the month you have already paid for. There is no cancellation fee, and I do not issue partial-month refunds.
• Rescheduling a weekly call: with 24 hours' notice, I will reschedule your call to another time within the same week or the next one. Calls missed without notice, or cancelled with less than 24 hours' notice, are not made up.
• Unused calls: weekly calls do not roll over or carry credit past the following week.
• Pausing: need a break for travel, illness, or a busy season? Tell me, and we can pause your membership for up to a month without losing your spot.
• Quick messages: they are for short questions, a gut check, or a heads-up before a hard conversation. I reply within one business day (Monday through Friday). If a question needs more than a quick answer, we will use your next call or your lifeline call.
• The monthly lifeline call: it is a 15-minute call for moments that cannot wait for the next weekly session. Contact me and I will fit it in as soon as I can, usually within one to two business days. It does not carry over to the next month if unused.

Arriving late and technical problems

Sessions begin and end at the scheduled time, so if you arrive late we will use the time that remains. If video fails, we will switch to a phone call so you do not lose your session. If the problem is on my end, I will make it right.

Language, format, and time zones

Sessions are by video or phone, in English or Spanish. Booking times are shown in your own time zone when you schedule.

Confidentiality

What you share in coaching stays between us. I will not discuss it with your employer, your colleagues, or anyone else without your permission. The only exceptions are when the law requires disclosure or when someone is in serious danger. I may keep brief private notes to support our work, and I keep them secure.

If your employer is paying for your coaching, I will confirm with you in advance what, if anything, is shared with them. By default, I share only that sessions took place.

What coaching is, and is not

Coaching is a professional partnership focused on your leadership, your decisions, and your growth. It is not therapy, counseling, or medical treatment, and it is not legal, financial, or HR advice. I cannot guarantee specific outcomes, because the results depend on the work you choose to do. If something comes up that is better handled by another kind of professional, I will tell you.

If you are in crisis or feel unsafe, please do not use coaching or messages. In the United States, call or text 988, or call 911 in an emergency.

Refunds

If a session was not what you expected, tell me. I want you to feel good about every dollar you spend, and we will talk it through and make it right, case by case.

Questions

Email [email protected], or book a free 15-minute call. You can also read how we handle website data in the Privacy Policy.